Return & Refund Policy

Last updated: July 2026

We want you to be happy with your order. Here's how returns and refunds work.

Damaged or incorrect items

If you receive a damaged item or the wrong product, message us on WhatsApp within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.

Change of mind

Because many of our items are fabric-based and made to order or personally selected over WhatsApp, we're able to accept returns for a change of mind only if:

The request is made within 3 days of delivery
The item is unused, unwashed, and has all original tags attached
The item is returned in its original packaging

Unstitched fabric that has been cut to a custom length, and innerwear/nighty for hygiene reasons, cannot be returned unless damaged or incorrect.

How to request a return

Message us on WhatsApp with your order details and the reason for return. We'll confirm eligibility and share the return address if applicable.

Refunds

Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–7 business days. If you paid via bank transfer, we'll ask for your account details to process the refund directly.

Return shipping cost

For damaged or incorrect items, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

Contact us

For any questions about a return, reach us at care@madamsboutique.com or WhatsApp.